Privacy Policy
Your privacy is important to us. This policy explains how we handle your data.
Last updated: January 2025
1. Introduction
SFI Digital LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Fill out our contact form (name, email address, message)
- Request a quote or consultation
- Subscribe to our newsletter (if applicable)
- Communicate with us via email or phone
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on each page
- Referring website or source
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Process and deliver our services
- Send you relevant updates about your project
- Improve our website and services
- Analyze website usage and trends
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you submit a contact form or subscribe to updates
- Contract: To fulfill our contractual obligations when providing services
- Legitimate interests: To improve our services and communicate with you
- Legal obligation: To comply with applicable laws and regulations
5. Data Sharing
We do not sell your personal information. We may share your data with:
- Service providers: Third parties that help us operate our business (e.g., hosting providers, analytics services)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
Contact form submissions are typically retained for 2 years. Project-related data may be retained for up to 6 years for legal and accounting purposes.
7. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Request restriction of processing
- Portability: Request transfer of your data to another service
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at hello@sfi-digital.com.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure hosting with reputable providers
- Regular security assessments
- Limited access to personal data on a need-to-know basis
9. Cookies
Our website uses cookies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.
11. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: hello@sfi-digital.com
Location: United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.